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the incrementum group : portals

Plastic Surgery Portal

Responsibilities:
Information Architecture
Visual Design

Challenge:
Though unusual to market this type of medical service in an on-line space, the function of this portal is to allow seekers of plastic surgery one common place to search for both information about their surgery, as well as find a credible doctor in their area. The challenge was to allow a way to highlight three different forms of information: 1. medical procedural information, 2.company information, 3.client doctor information, while driving users to always "Schedule Consultation", all on the main screen. Additionally, future work included a homepage that links all local portals to one central nation-wide portal. The architecture and design must allow for both these short and long term goals.

Process:
Personas and scenarios revealed that in order to achieve the most immediate user satisfaction medical, company, and specific client doctor information must be brought forward and all three tiers of navigation must be displayed at all times. An information architecture was then developed, which provided this structure to help shape how these three tiers of information could all be organized and incorporated. This created a primary visual design challenge -- three different methods of navigation must be present on all pages of the site, without impeding the vast amount of medical information needing to be displayed.

Solution:
The portal was divided into three different navigation areas. The top navigation allows users to search on company information. Bigger buttons were used and a top level look was designed so that users would be drawn to this area. This area also contains the "Schedule Consultation" button. The side navigation is used to discover unbiased medical information. This provides both credibility and aide to the user. A scrolling pane was used within the text area to allow the large amounts of medical content to scroll within a frame. This affords the ability to keep a bottom navigation visible at all times. The bottom pane allowed users to research network doctors on their own, which continually provides another opportunity to "Schedule Consultation" through any of the networked doctor's sites.
Lasik Portal
Responsibilities:
Information Architecture
Visual Design

Challenge:
This portal is designed to launch in at least 2 major cities. Therefore, the homepage design delineates space for at least these two cities' doctors to be showcased. Medical information and company information must also be displayable.

Process:
After modeling this site after modified personas from the plastic surgery portal, new scenarios were discussed. An initial architecture which highlights the homepage's ability to direct traffic to featured cities was designed. A visual design which incorporates this distinction along with more of a newsletter feel was created to relay the position of "informer" that the site's purpose provides. The ability to search adds user flexibility.
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